Not sure where to even begin but have to get this out because so many others are experiencing similar issues. \u00a0If you just take a look at the Sears Facebook Page you will see post after post about the same issues. \u00a0Long story short I was without the use of my dryer which I had a master maintenance agreement on for nearly 8 weeks. \u00a0When we called to set up service we were given a date so far out and told that if a cancellation happened it could be sooner. \u00a0It was not sooner and the parts that were supposed to be delivered to NY to fix the washer ended up in NH, but that was not the best part, the technician called in sick and they had no replacements.<\/p>\n

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After waiting all that time with no dryer in an Arctic blast, where you could not even think to hang clothes up outside, I was at the end of my rope. \u00a0When I called customer service the girl on the line could not even find the part order at which time I asked for a supervisor who was rude and would not give me her number, told me there was no one above her in the Phoenix office and basically told me Tough Luck!<\/p>\n

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I wrote on the Facebook Page and emailed and the next day got two very helpful people who wanted to make things right, they offered to let me get a new dryer because of everything and the time that would be needed to get new parts and a tech. \u00a0Sounds great right? \u00a0That is what I thought except that they could not send the components needed for the new dryer until a week after it was delivered and that since I had a front loading Kenmore Elite washer I needed to get the dryer to go on top that would fit.<\/p>\n

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The day it was delivered and set up which included moving of both units and securing them etc, I thought we were through the woods. \u00a0However my happy feeling was crushed when doing a load of laundry in my washer after the installation of the stackable units, I had my 6-year-old tell me there was water all over. \u00a0I found 2 inches of water all over my laundry room and running like a river down 2 adjoining hallways. \u00a0I grabbed a carpet cleaner to suck up the water and later found that something had been done to the machine that either broke the spider arm or the support and that was 3\/4 of the price of the washer. \u00a0Now I had a no washer, a dryer I never would have bought because I would have purchased a different unit had I not had to make it stack with my washer and no end in sight to this fiasco.<\/p>\n

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Called Sears and put through the runaround with having to call their claims company then being called by the case manager and told since I did they could not do anything until that was investigated but did offer me 10% off the purchase of a new unit that I only need to purchase thanks to their man handling of my perfectly working washer. \u00a0Oh they upped it to 20% but then never sent the code and I was told if I purchased a new washer, I can kiss goodbye the fact that I will be reimbursed for the damage even when proven. \u00a0I was told to stay without a washer even though we live in a rural area and do not have the convenience of running to a laundromat for washing the now piles of clothing that are sitting.<\/p>\n

So to anyone dealing with Sears, I truly feel for you and wish to be an advocate not only for myself but for all the others on that page who are going through similar situations. \u00a0It is a shame that the company treats its consumers like this.<\/p>\n

Today I found out that the washer I have is involved in class-action lawsuits over alleged defects in various front-loading washing machines that may have allowed for mold to build up. \u00a0A Chicago-based appeals court said a class action would be the most efficient way to resolve the dispute.<\/p>\n

\u201cThere is a single, central, common issue of liability: whether the Sears washing machine is defective,\u201d Judge Richard Posner wrote for the appeals court.\u00a0The Sears case also involves claims that many of the washers had a defective control unit that caused the machines to shut down.\u00a0At least eight sellers or manufacturers of front-loading washers have been sued. Together, the lawsuits involve tens of millions of consumers and virtually every front-loading machine sold for more than a decade, according to Sears.\u00a0The Sears case is Sears, Roebuck and Co. v. Butler, 13-430. The Whirlpool case is Whirlpool v. Glazer, 13-431. The Bosch case is BSM Home Appliances v. Cobb, 13-138.<\/p>\n

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Update–4\/9 \u00a0Well, heard nothing and could not get through to claims except voice mail which never results in a returned call. \u00a0The lovely customer service team also erased my concerns from their Facebook page thinking if they were deleted the issue would go away. \u00a0I am through with Sears, they have non-existent customer service, they don’t care about their customers or stand behind their products. \u00a0I just bought a new washer and it is not a Kenmore Elite, it is not a Kenmore anything and it best of all was not purchased from Sears! \u00a0Is it any wonder Sears is on the verge of closing its doors forever when it treats customers like this?<\/p>\n

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