Comments on: Broken or Damaged LuvaBella or LuvaBeau Dolls? Read This Now!

By: Cheyenne

Cheyenne — Sun, 05 Dec 2021 00:22:14 +0000

I got one a luvabeau a few years ago as a gift. Go to where eyes or mouth wouldn’t open. Even started buzzing and ticking. I just took the battery’s our because I got him as a gift so no record of purchase.

By: Rebecca Albion

Rebecca Albion — Mon, 14 Jan 2019 21:21:13 +0000

Bought a blonde luvabella for my 5 year old as a Christmas present from Toys R Us this past summer. Stored the doll in a closet until Christmas. My daughter was ecstatic when she opened it but this quickly turned to disappointment when she had only played with her twice and she would not wake up not even with new batteries. Even with an original receipt Spin Master is refusing to replace the doll because of when it was purchased. Instead, they are offering me 30% off to PURCHASE another that could potentially be defective without any support to rectify the situation. I am beyond upset along with my 5 year old. I buy a whole lot of toys between my children and gifts. I will say I will never purchase a Spin Master brand of toys ever again.

By: Carolyn

Carolyn — Fri, 30 Nov 2018 21:30:25 +0000

In reply to Sheila abshire. You need to contact Spin Master Customer Service.

By: Sheila abshire

Sheila abshire — Fri, 30 Nov 2018 07:39:34 +0000

Hi I purchased two luvabella baby dolls through fingergut 129 each just thought the world of her but as my kids played with them they ripped at neck n then got sticky n dirty would not wipe clean very very upset I would appreciate a return on the one or a replacement on dark headed one I could just keep her in the box for looks I lived her in box but def can’t play with her please at least make it right I buy lots of spinmaster products I could show you them ....

By: Carolyn

Carolyn — Fri, 18 May 2018 03:21:37 +0000

In reply to Mark Moss. Customer Care Toy Support: 1800 622 8339

By: Mark Moss

Mark Moss — Fri, 27 Apr 2018 22:26:15 +0000

Can you supply a number or email address I can talk to. My daughter is having breakdown

By: cathy johnson

cathy johnson — Wed, 28 Feb 2018 14:06:20 +0000

No, until I can send a video I’m stuck w the dolls. My phone will not send videos to email addresses. I would think by me asking if I could send the dolls back that should prove their malfunctioning. I did find my receipts and toys r us said if I hadn’t written on them that they would have happily replaced them. I will never buy from this company again and will advise others not to as well.

By: Carolyn

Carolyn — Tue, 27 Feb 2018 18:32:31 +0000

In reply to cathy johnson. Did you get any response? Are you able to return the doll to the store that you purchased it from? Let me know. Sorry, you are going through so much frustration. I believe they developed a new version of the doll that now speaks over 200 phrases. Not sure if they improved the mechanics at all.

By: cathy johnson

cathy johnson — Sat, 24 Feb 2018 04:24:35 +0000

I have two luvabellas and one luvabeau,and none of them are working right. Same problem as the rest of you.I contacted spin master and they told me to write with permanent marker the insident number they emailed me and to initial it. And to send them a video of the doll malfunctioning. ( BUT) the video can only be 10 seconds long. They are now saying they haven’t gotten any videos.but I know they are BC I have the sent mail. I offered to send them back for a replacement and told they couldn’t receive the dolls if they had been marked on. Their the ones who told me to mark in permanent marker. So I guess I’m out over $300.00 on dolls and diaper bags. Im so mad right now,but glad I found this post.I say a boycott is in order.lol.

By: Carolyn

Carolyn — Wed, 14 Feb 2018 01:00:55 +0000

In reply to Christine. Oh they have not been reduced much here. The lowest I have seen them is $77. Someone told me that they saw a new version at their Walmart with rosy cheeks. I am not aware of any new dolls, so I am not sure how true that is. The dolls for sale at my area stores are the same. Best of luck with your situation.