Okay well, hopefully the doors and drawers looked better after some adjustment. Wayfair in my opinion has terrible customer service, they care nothing about their continuous pricing errors. The first time someone provided me stellar service and actually sold me the rug at the price it was listed on the site for days that they said was an error, I was impressed. They did the right thing for once and she followed up with me for days after until it shipped etc. When I referenced her actions to a rather rude customer service rep afterward, I was told that what she did was not in keeping with Wayfair’s policy and that she was now undergoing training to make sure she never did anything like that again. So, basically they reprimand reps that provide good customer service and train them to put their customers last. Please do let me know how everything looks once installed. Good luck.

Hi Kristin,

I just looked at your photo on Twitter and I am confused. I see you bought it from Wayfair. I got everything direct from Strasser Woodenworks out in Washington State. I did check your photo and the alignment of everything looks crazy. I am not sure if you had to assemble the unit yourself or what but something is really wrong. You refer to it on Twitter as a kit, did it come with a top? I see it says something about MDF foil construction. My vanity is the Montlake Collection with soft close hinges and self closing doors. Like I said, everything was beautiful and looked nothing like the one you are showing. The size and drawer configuration look similar but we have a high vanity, I believe it is 34″ and we have a different door style. I am not thrilled with Wayfair because of other reasons, their prices are almost always wrong on many items and they let your order stay with the status of “getting ready for shipment” only to cancel it several days later with an email saying they had a pricing error. The thing that really irks me is, the price is still the same when I get the email and if it was an error why would it not be fixed. I did not order the vanity from them but I think it has to be on their end because Strasser would never send out something like that. I wonder if something happened in their warehouse or if they do assembly in their warehouse. I would definitely show the photo to Strasser because that is just nothing they would send out and they need to know if Wayfair is doing this. Please do let me know how you make out.

Wow, I am surprised to hear that, we have not done the reveal yet but have had it installed over the summer and it looks fabulous!!! The wood is very high quality and the way it was all delivered to us was so professional and well protected in its own wood crate for the gorgeous white quartz countertop and the mirror cabinet and vanity was wrapped very well each knob was protected. The contractor, the plumber and others in the crew kept asking where I got it because it was so well constructed. So not sure what the simplicity is but we are more than impressed with this vanity and with the customer service and support that has been working with us through all the ordering, delivery and any installation questions we had. We did get the big 48″ upper 3 door mirror cabinet that matches the vanity and has the integrated Hafele led lighting. What type of top did you get? We were very impressed with that too as I said. we chose the rectangle undermount sink and that was all finished and delivered in its own crate. I would call the company because they truly care about their customers and explain what your issues are, I am sure they will work with you to find a solution. Stay tuned because we are almost ready to do the reveal of that bathroom. We had some contractor changes and I had some health issues that caused some significant delays but we should be ready very shortly. Thanks for reading and please let me know how you make out.

Oh wow, let me know what you decide. I would love to see a photo of the finished project.

Thanks, I cannot wait until they arrive and show you them for real!