Notice: Function wp_enqueue_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. This notice was triggered by the nfd_wpnavbar_setting handle. Please see Debugging in WordPress for more information. (This message was added in version 3.3.0.) in /home3/mommyra1/public_html/wp-includes/functions.php on line 6078

Warning: Cannot modify header information - headers already sent by (output started at /home3/mommyra1/public_html/wp-includes/functions.php:6078) in /home3/mommyra1/public_html/wp-includes/feed-rss2-comments.php on line 8
Comments on: Sears Customer Service Complaints Mounting and I Know Why!!! https://www.mommyramblings.org/2014/04/08/sears-customer-service-complaints-mounting-know/ For Families Living The Dream & Everything In Between Thu, 07 Dec 2017 19:21:28 +0000 hourly 1 https://wordpress.org/?v=6.5.2 By: Janet Young https://www.mommyramblings.org/2014/04/08/sears-customer-service-complaints-mounting-know/#comment-7647223679279879960 Thu, 07 Dec 2017 19:21:28 +0000 http://www.mommyramblings.org/?p=18491#comment-7647223679279879960 I had purchased two items from Sears on line one was a desk. And the other was a stereo the desk issue was fixed but the stereo issue is not. When i had ordered it I used my points to pay for it. And that total piece was 11.24 cent. But when I talked to customer service I was told that the 11.24 cent when to the replacement and not on the total bill. When I ordered it I was told that my points would be used for it. What is up Sears.

]]> By: Carolyn https://www.mommyramblings.org/2014/04/08/sears-customer-service-complaints-mounting-know/#comment-152348 Thu, 10 Apr 2014 01:35:14 +0000 http://www.mommyramblings.org/?p=18491#comment-152348 In reply to Sears Cares.

Liz,

I already went that route and that is who I was dealing with. They are the ones that told me not to get a new washer and that it would ruin my chances of being reimbursed for the damage Sears caused. I was expected to stay without a washer. Nothing was done to help the situation with the washer except to make me so frustrated and full of despair that I would go and and just buy a new washer. Great work by the Sears Customer Service dept showing they could care less if their customers issues are taken care of. It is exactly the reason that my Facebook comments were deleted and just ignored like they do not exist. I am more than frustrated and nothing was done to help, even though my washer was broken during the set up of stacking and securing the dryer. Beyond that my washer is one of the models in the class action law suit. Still nothing was done, my concerns deleted and all I got was a lesson in the absolute lack of customer service along with all the others on the Facebook page.

]]> By: Sears Cares https://www.mommyramblings.org/2014/04/08/sears-customer-service-complaints-mounting-know/#comment-152343 Wed, 09 Apr 2014 22:00:32 +0000 http://www.mommyramblings.org/?p=18491#comment-152343 Carly K,
I saw your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. We are sorry for the troubles you have encountered with your washer and dryer. We can truly understand your disappointment and see we have fallen short of your expectations. We would appreciate the opportunity to discuss your experience and address your concerns. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Carly K), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.
Social Media Moderator
Sears Social Media Support

]]> By: Carolyn https://www.mommyramblings.org/2014/04/08/sears-customer-service-complaints-mounting-know/#comment-152339 Wed, 09 Apr 2014 20:06:23 +0000 http://www.mommyramblings.org/?p=18491#comment-152339 In reply to Laura J.

Yeah I would if I were you, if you look at the Facebook page you will see comment after comment like mine. They deleted my comments as a means to make my issues go away. I would also sway you from a front loader because there are so many issues with the spider arms and the mold etc. They do not last as long and now you can get top loaders in HE without agitators that have a better track record so that is what I am back to. I just bought a new washer and exchanged the dryer and will do an update when I have them delivered. You can bet though I did not purchase from Sears or buy a Kenmore Elite.

]]> By: Laura J https://www.mommyramblings.org/2014/04/08/sears-customer-service-complaints-mounting-know/#comment-152316 Wed, 09 Apr 2014 07:15:06 +0000 http://www.mommyramblings.org/?p=18491#comment-152316 Oh this is really good to know! I have been looking around to buy a new washer and dryer and was debating on two…one set was from Sears. Think I will go with the other one!

]]> By: Carolyn https://www.mommyramblings.org/2014/04/08/sears-customer-service-complaints-mounting-know/#comment-152289 Tue, 08 Apr 2014 20:52:06 +0000 http://www.mommyramblings.org/?p=18491#comment-152289 In reply to Heather!.

Thanks Heather I did put a link to this on the Facebook page. What I hate most is that they are telling me if I go out and get a washer I will lose any chance for them to take responsibility for their actions. I think that is the tactic, they want to make the customer feel in despair so they throw their hands up and give in and get a new machine and absorb the entire cost themselves for something that was broken and damaged by them. It is really a sad, sick game. How long do they think a family with 5 kids can wait around without a washer?

]]> By: Heather! https://www.mommyramblings.org/2014/04/08/sears-customer-service-complaints-mounting-know/#comment-152282 Tue, 08 Apr 2014 20:14:14 +0000 http://www.mommyramblings.org/?p=18491#comment-152282 Wow, I saw all those complaints on their FB page! Sure, it’s typical to find some people unhappy and complaining o. A company’s social media sites, but there are tons of complaints…and that’s just from TODAY! What a shame. Sears used to be one of those companies you could depend on. I’m sorry you are going through that! It would suck at any time, but with the weather and your remodel projects…ugh. Stand your ground as much as possible, and keep spreading the word! We are about to buy a house and will need to buy all new appliances. Guess where I won’t be shopping??

(Maybe you should post the link to this piece on their FB page to let them know that you share your experiences…good AND bad!)

]]>